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TERMS AND CONDITIONS

Customer Care

At H.L. Stone, we are dedicated to providing exceptional customer care. Our team is committed to assisting you with any inquiries or concerns, ensuring that your shopping experience is as seamless as possible. Feel free to reach out to us for any assistance.

Privacy & Safety

Your privacy and safety are our top priorities. We take stringent measures to safeguard your personal information and utilize secure payment gateways to protect your transactions. Rest assured that your data is handled with the utmost confidentiality and care.

Wholesale Inquiries

Interested in featuring our exquisite products in your retail store? We welcome wholesale inquiries and are dedicated to providing comprehensive information to help you showcase our offerings to your customers. Get in touch with us to explore exciting partnership opportunities.

Payment Methods

- Secure Credit / Debit Card Transactions
- Convenient PAYPAL Payments
- Offline Payment Options

Shipping & Delivery

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  • Free Shipping on orders $100 and over (excludes furniture & oversized items)

  • Orders ship from Newton, MA - delivery is 3-7 days after shipment, depending on destination and carrier. Delivery times may vary during holidays and severe weather.

  • Local pick up available 

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Return & Exchange Policy

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Thank you for shopping with H.L. Stone!

  • ​Antique, Vintage & one-of-a-kind pieces are final sale. Please review photos and descriptions carefully before purchasing. I can send more views of any piece. Signs of age and wear are part of their charm and history. 

  • New Merchandise: We will happily accept returns of new unused items within 14 days of purchase upon delivery for online orders. 

    • must be in original condition and packaging.​

    • Proof of purchase if required and refunds are issued to original form of payment.​

  • Damaged Shipments:Notify us within 48 hrs with photos so we can make it right. 

  • Return Shipping: Customers are responsible for the cost of return shipping, unless item arrives damaged or incorrect, we'll cover the return cost and send a replacement or refund.

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© 2023 H.L. Stone. All Rights Reserved.

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