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SHIPPING AND RETURNS

Shipping Policy

Heirlooms, history, new goods & a hint of salt air, H.L. Stone makes old feel fresh! We take pride in our shipping methods, ensuring that your orders are carefully packaged and delivered to you in a timely manner. Our shipping costs are transparent, and we aim to provide the best value for your money.
 
At H.L. Stone, we are committed to making your shopping experience as seamless as possible. If you have any questions about our shipping policy, feel free to reach out to our team.

Return & Exchange Policy

At H.L. Stone, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your product, we have a hassle-free return and exchange policy. Your satisfaction is our priority, and we strive to make the process simple and convenient for you.
 
Our dedicated team is here to assist you with any returns or exchanges. We believe in building long-term relationships with our customers, and our policies reflect our commitment to your satisfaction.

Shipping & Delivery

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  • Free Shipping on orders $100 and over (excludes furniture & oversized items)

  • Orders ship from Newton, MA - delivery is 3-7 days after shipment, depending on destination and carrier. Delivery times may vary during holidays and severe weather.

  • Local pick up available 

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Return & Exchange Policy

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Thank you for shopping with H.L. Stone!

  • ​Antique, Vintage & one-of-a-kind pieces are final sale. Please review photos and descriptions carefully before purchasing. I can send more views of any piece. Signs of age and wear are part of their charm and history. 

  • New Merchandise: We will happily accept returns of new unused items within 14 days of purchase upon delivery for online orders. 

    • must be in original condition and packaging.​

    • Proof of purchase if required and refunds are issued to original form of payment.​

  • Damaged Shipments:Notify us within 48 hrs with photos so we can make it right. 

  • Return Shipping: Customers are responsible for the cost of return shipping, unless item arrives damaged or incorrect, we'll cover the return cost and send a replacement or refund.

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